FAQ's

Objective

This SOP outlines the steps required to successfully create an account and place an order on the Struthman website.

Key Steps

1. Navigate to the Struthman Website 0:00

• Open your web browser and go to the Struthman website.

2. Create an Account 0:13

• Click on 'Create an Account' or the 'Account' button.

• Select 'Regular Account' in the Registration area unless advised otherwise.

• Enter your details (name, email, etc.) and click 'Create New Account'.

3. Select a Product 0:51

• Navigate to the store and choose the item you wish to order (e.g., Demo Product).

• Select the desired variation of the product and click 'Add to Cart'.

4. View Your Cart 1:09

• Click on 'View Cart' at the bottom or 'View Item' in the top right-hand corner to see your cart.

5. Proceed to Checkout 1:17

• In the cart, you can enter a promo code or click 'Place Order'.

6. Fill in Checkout Information 1:29

• Enter your first name, last name, email, and mobile number.

• Select the type of address to determine delivery options.

7. Choose Delivery Options 1:39

• If you are a business, Struthman Delivery may be available if in the designated area.

• For residential addresses, choose Courier option (e.g., Purulator Ground).

• Enter your address and select your preferred shipping method (Courier, Struthman Delivery, or Store Pickup).

8. Complete Payment 2:53

• Choose your payment method: Credit Card, E-Transfer, or Pay on Pickup.

• If applicable, connect with a sales rep for on-account payment options.

9. Confirmation of Order 3:10

• After payment, you will receive an 'Order Received' email containing your confirmation number, name, order number, and product details.

Cautionary Notes

• Ensure all information entered during registration and checkout is accurate to avoid delays.

• Check the availability of delivery options based on your address type (business or residential).

Tips for Efficiency

• Keep your account details handy for quicker registration.

• Have your payment information ready to streamline the checkout process.

• Regularly check your email for order confirmations and updates.

Link to Loom

https://loom.com/share/30597d84a3ba409fb828db725adcddea

Creating an Account on the Struthman Website

Objective

This SOP outlines the steps required to create an account on the Struthman website for placing orders.

Key Steps

1. Navigate to the Struthman Website 0:00

• Open your web browser.

• Type in the URL for the Struthman website and press Enter.

2. Access the Account Creation Area 0:13

• Look for the 'Create an Account' button on the homepage.

• Alternatively, click on the 'Account' button to proceed.

3. Select Account Type 0:23

• In the Registration area, ensure that 'Regular Account' is selected by default.

• If you have been advised otherwise, select the appropriate account type.

4. Enter Your Details 0:39

• Fill in the required fields with your personal information (name, email, password, etc.).

• Double-check your entries for accuracy.

5. Create Your Account 0:51

• Click on the 'Create New Account' button to finalize the process.

• Wait for confirmation that your account has been successfully created.

Cautionary Notes

• Ensure that all information entered is accurate to avoid issues with account creation.

• Use a strong password to protect your account.

Tips for Efficiency

• Bookmark the Struthman website for quick access in the future.

• Keep your login details in a secure password manager for easy retrieval.

Link to Loom

https://loom.com/share/a5996c47dc4f47aaac2abe2577f59f19

SOP for Using Shipping Features on the Stressman Website

Objective

This SOP outlines the steps for placing an order and selecting shipping options on the Stressman website.

Key Steps

1. Log into Your Account 0:11

• Navigate to the Stressman website.

• Click on 'Login' to access your account.

• Ensure your account is created before proceeding.

2. Access Account Overview 0:22

• Click on 'Account' in the navigation menu.

• Select 'Account Overview' to view your account details.

3. Manage Addresses 0:42

• Locate 'My Addresses' section.

• To add a new address, click on 'Add Addresses'.

• Fill out the required form and submit.

4. Proceed to Checkout 0:52

• After selecting products, go to the checkout page.

5. Enter Shipping Information 1:02

• Fill in your personal information and company name.

• Choose between 'Business' or 'Residential' shipping.

6. Select Shipping Address 1:34

• If you selected 'Business', enter your business address.

• For 'Residential', enter your home address.

• To ship to a different address, click on 'Ship to a different address'.

7. Choose Shipping Type 2:05

• Select your preferred shipping type from the drop-down menu:

  • Courier

  • Struthman Delivery

  • Store Pickup

• Note that options may vary based on your address type.

8. Complete Payment Information 2:24

• After selecting the shipping type, click 'Continue'.

• Enter the required payment information to finalize your order.

Cautionary Notes

• Ensure all addresses are entered correctly to avoid shipping issues.

• Double-check the selected shipping type as it may affect delivery times and costs.

Tips for Efficiency

• Review previous instructional videos for a better understanding of the process.

• Keep your addresses updated in your account to streamline future orders.

Link to Loom

https://loom.com/share/b9f805eea1994b6f8f6d5d246fce9e91